Effective Date: October 10, 2025

Thank you for shopping with aranoz. We aim to provide the best quality footwear and a smooth shopping experience. Please read our cancellation policy carefully to understand the terms and conditions regarding order cancellations.

1. Order Cancellation by Customer

You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.

• To request a cancellation, please contact our support team at support@aranoz.com or call us at +1 234 567 890.
• Once an order has been shipped, it cannot be cancelled. You may instead initiate a return as per our return policy.

2. Order Cancellation by aranoz

We reserve the right to cancel orders under certain circumstances, including but not limited to:

• Product unavailability or stock issues
• Pricing or product information errors
• Payment issues or fraudulent transactions

If your order is cancelled by us, we will notify you via email or phone and initiate a full refund to your original payment method.

3. Refunds on Cancellations

If you cancel an eligible order within the allowed time frame, the refund will be processed within 5–7 business days to your original payment source.

4. How to Request a Cancellation

To cancel an order, please follow these steps:

• Send an email to support@aranoz.com with your order number and cancellation reason.
• Alternatively, you can contact our customer support via phone.
• You will receive a confirmation email once your cancellation request is approved.

5. Non-Cancellable Items

Certain items may not be eligible for cancellation, including:

• Customized or made-to-order shoes
• Limited edition or final sale items

6. Contact Us

If you have any questions about our cancellation policy, please contact us at:
Email: support@aranoz.com
Phone: +1 234 567 890